12 Survivors

Shipping Policy

All in stock items will ship to you within 48 hours of recieving the order. Your shipment will be trackable and you will be notfied once it ships. 

Return Policy

12 Survivors is proud to offer a Limited Lifetime Warranty on all products. Your product is warranted free of defects in materials and workmanship. This warranty is limited to the product’s original owner and does not cover mistreatment or modification, normal wear and tear, normal fading or natural damage.

In the event of a defect under this warranty, we will, at our discretion, repair or replace the product. Light bulbs, batteries and other consumable components are not applicable to this warranty.

If you are sending in a product for a warranty repair, you will be required to fill out a Return Authorization (RA) request form. Follow all instructions outlined on the Return Form. To make the return process smoother, register your product. Once the form has been received and processed, you will receive a confirmation email containing your RA number and a PDF Return Form. The Return Form must be filled out completely and mailed in with your product.