Dirwin Bike

Ride it. Love it. Live it
Dirwin Bike is the result of the founding team’s passion for making the best electric bikes that can handle any terrain. The founders have been e-bike, e-skate, and electric vehicle enthusiasts since 2017. With a true international team based in the US and in China, the founders sought out to create the perfect off road electric bikes for the American market. With Eric and Dom’s understanding of what the US consumer wants and years of business experience combined with Chris’s manufacturing knowledge and network, the team knew that they had an edge. Chris introduced the team to Thomas, who had access to the best overseas e-bike manufacturing facilities, and the Dirwin Bike company was born. For months, the team analyzed the top e-bikes on the market and rigorously tested products only to find that there was always an issue with the existing e-bikes. In April 2021, the first Dirwin e-bike was produced - the Dirwin Seeker. This e-bike is the product of uncompromising research, testing, and determination.
Since then, Dirwin has built a strong sales team with coverage across the nation and attended all 3 CABDA Shows in 2021 - Chicago, LA, and NYC - to feature our high-performance e-bikes. We were applauded for our efforts to take the ebike riding experience to the next level and as one of our favorite dealers put it: “Dirwin is the Mercedes Benz and those other guys are the Kia for the same price.”
Mission
We believe that ebike enthusiasts deserve better and that everyone, regardless of income level, should be able to enjoy one. Our mission is to deliver where others have failed! We adjusted the motor and controller to achieve the best-riding experience and motor reaction, making the grade climbing ability and ride stability of Dirwin e-bikes better than other brands at similar price points.
We care about the satisfaction and comfort of our customers and the well-being of our dealers. Visit one of our dealers and test ride a Dirwin e-bike yourself to feel the difference! The endless pursuit for the perfect e-bike riding experience at a price that customers feel comfortable with and customer service that you can be proud of - that’s what Dirwin is all about!



Ride it. Love it. Live it
Dirwin Bike is the result of the founding team’s passion for making the best electric bikes that can handle any terrain. The founders have been e-bike, e-skate, and electric vehicle enthusiasts since 2017. With a true international team based in the US and in China, the founders sought out to create the perfect off road electric bikes for the American market. With Eric and Dom’s understanding of what the US consumer wants and years of business experience combined with Chris’s manufacturing knowledge and network, the team knew that they had an edge. Chris introduced the team to Thomas, who had access to the best overseas e-bike manufacturing facilities, and the Dirwin Bike company was born. For months, the team analyzed the top e-bikes on the market and rigorously tested products only to find that there was always an issue with the existing e-bikes. In April 2021, the first Dirwin e-bike was produced - the Dirwin Seeker. This e-bike is the product of uncompromising research, testing, and determination.
Since then, Dirwin has built a strong sales team with coverage across the nation and attended all 3 CABDA Shows in 2021 - Chicago, LA, and NYC - to feature our high-performance e-bikes. We were applauded for our efforts to take the ebike riding experience to the next level and as one of our favorite dealers put it: “Dirwin is the Mercedes Benz and those other guys are the Kia for the same price.”
Mission
We believe that ebike enthusiasts deserve better and that everyone, regardless of income level, should be able to enjoy one. Our mission is to deliver where others have failed! We adjusted the motor and controller to achieve the best-riding experience and motor reaction, making the grade climbing ability and ride stability of Dirwin e-bikes better than other brands at similar price points.
We care about the satisfaction and comfort of our customers and the well-being of our dealers. Visit one of our dealers and test ride a Dirwin e-bike yourself to feel the difference! The endless pursuit for the perfect e-bike riding experience at a price that customers feel comfortable with and customer service that you can be proud of - that’s what Dirwin is all about!
Shipping Policy
BIKE SHIPPING | UNITED STATES
Fees
Delivery Time and Tracking
Return Policy
Requirements for Return Procedure
- You are applicable to free return if the Product is not defective or damaged. To start the return procedure please contact Dirwin at customerservice@dirwinbike.com within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept Returns.
- To qualify for the Return the bike should have been driven less than 15 miles which must be proven by the LCD screen mileage counter.
- The Bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.
- Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.
If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.
Note that the Free return only includes the Bike other products such as Accessories, Special orders, Gift items or Used items sold by Dirwin are not covered by the Free Return Policy.
Shipping procedure
For Accepted Returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After Shipping a return please provide us with the Tracking-number of the delivery.
Upon Receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 Business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at sales@dirwinbike.com and we will be glad to help solve the issue.
Fees
Dirwin Bike Returns are FREE within 15 days from delivery only in the U.S
Dealer and Dirwin Bike will refuse any return if bike has more than 15 miles on the odometer, has scratches or missing parts.
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