Shipping Policy
Please review the following details regarding our shipping policy:
Shipping Methods and Delivery Time:
- We offer a flat rate shipping option of $4.99 for all orders within the continental United States.
- The estimated delivery time for orders shipped via our standard shipping method is typically 4-8 business days. Please note that these delivery times are approximate and may vary depending on factors such as product availability, destination, and unforeseen circumstances.
Order Processing Time:
- We aim to process and ship orders as quickly as possible.
- The processing time typically ranges from 3-4 business days.
- During peak seasons or promotional periods, processing time may be slightly longer due to increased order volumes. We appreciate your patience and understanding during such times.
Shipment Tracking:
- For your convenience, all orders shipped through our standard shipping methods include tracking information.
- Once your order has been shipped, you will receive an email notification containing the tracking number and instructions on how to track your package.
Non-Deliverable or Returned Packages:
- In the event that a package is deemed undeliverable or is returned to us due to an incorrect address provided by the customer, we will reach out to you to confirm the correct address.
- Additional shipping charges may apply for reshipment if the incorrect address was provided by the customer.
- If the package is not claimed within a specified time or if multiple delivery attempts fail, we reserve the right to cancel the order and issue a refund minus any applicable shipping and handling fees.
Shipping Liability:
If you receive a damaged package, please contact our customer support team immediately with supporting documentation (such as photographs) to initiate a claim. We are not liable for delays or damages caused by circumstances beyond our control, such as weather conditions, natural disasters, or carrier-related issues.
If you have any further questions or require assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help you.
Return Policy
The Everest Marketplace Storefront is committed to providing our customers with a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy within 14 days of the original purchase date. Please read the following guidelines and instructions to ensure a smooth return process:
Eligibility for Returns:
- To be eligible for a return, the item must be in its original condition, unused, and with all the original tags, labels, and packaging intact.
- Certain items, such as perishable goods, personalized items, and downloadable software, may not be eligible for return. Please check the product deion or contact our customer support for more information.
Initiating a Return:
- To initiate a return, please contact our customer support team within 14 days of receiving your purchase. You can reach us via 1-866-806-0934
- Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support representative will guide you through the return process.
Return Shipping:
- Customers are responsible for the shipping costs associated with the return, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).
- We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We cannot guarantee that we will receive your returned item.
Refund Process:
- Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
- If the return is approved, we will initiate the refund process within 24-48 hours after receiving the item.
- The refund will be issued using the original payment method used during the purchase.
- Please note that it may take some time for the refund to be processed and for the funds to be reflected in your account, depending on your payment provider.
Exchanges:
- If you wish to exchange an item for a different size, color, or model, please follow the return process mentioned above and place a new order for the desired item separately.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide further instructions on resolving the issue.
Non-Compliance with Return Policy:
- Items that do not meet the return eligibility criteria mentioned in Section 1 may be subject to a restocking fee or may not be eligible for a refund.
- We reserve the right to refuse returns that are not in compliance with our return policy or if the return request is made after the specified time frame.
Please note that this return policy applies only to purchases made directly from products sold and shipped via the Everest Marketplace Storefront. If you made a purchase from one of the other sellers or brands in the Everest Marketplace, please refer to their respective return policies.
If you have any further questions or need assistance regarding our return policy, please feel free to contact our customer support team. We are here to help you.
