Off The Grid Surplus
Off The Grid Surplus
To inspire greater connection through adventure.
We do that by creating extremely functional and everyday wearable products for a great price to take you Off The Grid. We simplify your clothing options so that you only need one peice of clothing instead of 3 or 4. We combine the best features from outdoor, workwear and tactical into one everyday wearable package.
I started Off The Grid in 2012 because, after 20 years in the industry, I was tired of watering down my designs for the large brands I worked for.
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To inspire greater connection through adventure.
We do that by creating extremely functional and everyday wearable products for a great price to take you Off The Grid. We simplify your clothing options so that you only need one peice of clothing instead of 3 or 4. We combine the best features from outdoor, workwear and tactical into one everyday wearable package.
I started Off The Grid in 2012 because, after 20 years in the industry, I was tired of watering down my designs for the large brands I worked for.
Shipping Policy
Free shipping on all orders over $150.
Return Policy
We know that it is difficult to buy items sight unseen. If you purchase something from us that doesn't fit right, feel right, your significant other hates it, etc., we offer an easy return/exchange process.
As long as your item(s) are unused, in the same condition that you received it with the tags still attached, unwashed, no odors or debris, and within 60 days of the order delivery date, you can proceed to process your return or exchange through our online portal.
All US orders processing a return for refund, there is a $9.99 flat rate shipping fee. International orders- customer is responsible for return shipping.
We will exchange your item(s) for something else, issue store credit, or refund your money (minus the shipping costs to return). If you need help figuring out your size, we are happy to help via email. Drop us a line at: hello@offthegridsurplus.com – if you prefer a callback, don’t forget to leave your number!
REFUNDS (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be issued to your original form of payment. Typically, within 5-10 business days.
If your return is denied, customers can opt to pay for return shipping of the item(s). Off The Grid will hold item(s) for up to 15 days from the return notification.
LATE OR MISSING PAYMENTS (if applicable)
If you have not received a refund, check your bank account first.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please, contact us at hello@offthegridsurplus.com.
WARRANTIES
Unfortunately, sometimes manufacturer errors do occur. If you feel your item is faulty due to a manufacturing defect, please, contact us immediately at: hello@offthegridsurplus.com.
Please note! Manufacturing defects are only eligible for a warranty up to 6 months from delivery. After that time, we, unfortunately, cannot warranty items, as normal wear and tear will affect the performance of your clothing.
Normal wear, accidental tears, or damage due to incorrect washing and drying of your garment are not covered under our manufacturer's warranty.
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