White Duck Outdoors
Shipping Policy
Standard ground shipping is always free to the US lower 48 states. Orders placed before 5 pm are processed the same day and you can expect to receive your products within 3-5 business days. Orders placed after 5 pm are processed the next business day.
Please ensure the address you provide at checkout is accurate. You'll receive an order confirmation email where you can verify your address again and if you need to make a change, you can get in touch with us.
Your order will be dispatched in 24 hours (excluding weekends and federal holidays) to the shipping address you provide at checkout.
Return Policy
We stand behind everything we sell and we also understand that occasionally, things don't quite go according to plan. If for any reason, you find that you need to return or exchange products you purchased from our store, we've made the process as easy as possible.
Contact our customer service team within 15 days of receipt of your gear to successfully initiate a return or exchange.
2. Ensure a copy of the original order confirmation or packing slip is sent along with your RPA paperwork as proof of purchase.
3. Be sure to inspect your items before sending them back — if you don't get a chance to do this, please let us know before shipping the items. The items must be in their original packaging and unused for us to process a return.
4. Any shipping costs and restocking fees associated with the return in the event of fulfillment or other error on the part of White Duck Outdoors will be incurred by us. In the case of a : return, shipping costs and restocking fees will be incurred by the customer. Keep in mind that shipping can be expensive and varies depending on the size and weight of the product.
White Duck Outdoors reserves the right to evaluate and determine the condition of the returned products upon receipt of the items and RPA number or form and a thorough inspection of the items.
Refunds and exchanges are only processed if the product is still new and unused, with the packaging intact. The product should be free of dirt, damage and wear and tear from use, storage or transport. If you have taken the product out of the packaging, ensure that it's packed the same way as it was when you received it, complete with the original parts, assembly instructions and all packaging materials.
The information below is required for social login
Sign In
Create New Account