Malo'o

Shipping Policy

For most of North America we ship from Vista, CA. Standard free shipping provides for items to be shipped within 1-2 business days from order with delivery 2-9 business days later and applies only to Contiguous States. For Hi and Alaska shipping cost is calculated during checkout.

Seasonally, we ship the Lounge Wagon to HI residents from our Honolulu, HI warehouse and to European residents from our warehouse in Dublin, Ireland. Many of our products are available throughout the World through UPS Worldwide or DHL Express. Shipping, Duties and Taxes are calculated at checkout and delivery is usually 7-10 business days depending upon the destination country.

We offer expedited shipping which may be selected during checkout.  Orders for in-stock items usually ship the next business day. Expedited services from UPS and Fedex for 2-day service and 3-day service are expedited services but are not guaranteed to be delivered on those days as they do experience delays. Items may be shipped direct from overseas warehouses, for items on backorder we specify the expected ship date which is shown in the product title.

Please note; requests to change shipping address or returns due to a wrong or incomplete address incur an extra fee to cover the cost of shipping the returned item and/or reshipping to the alternate address. Once shipped it is difficult to change the address and the method cannot be changed. In most cases by providing your cell phone and email our courier will pre-warn you of your delivery. All ship times are calculated in business days, exclude weekends and public holidays. Ship times are calculated as "days in transit" which start the day after the order is collected by the courier. Once collected by the courier our obligations are met and subsequent delays caused by the courier, whether or Covid19 are out of our control and responsibility.

With every order you will be issued your own unique Malo'o order number, tracking details will be provided at time of shipping so you can track delivery.

Return Policy

If you have purchased directly through this website, we provide a refund on new and unused items that are returned within 15 days of receipt by you. Merchandise to be returned to Malo'o for credit or exchange must be in "brand new" resalable condition. Items must include all tags and should be returned in original packaging or equivalent. Returns are not allowed on International orders. 

If you purchased REDO on your order for returns and exchanges, please head over to here: https://malooracks.com/apps/redo/returns-portal/login

If not, please continue below. 

Buyer's are responsible for the return and original shipping costs. Do not ship items sold by any third party to us as the third party Re-Seller is responsible for their returns, warranties and refunds to their clients.

To return or exchange an item:

1. Request a Return/Exchange Authorization

2. Once you have received the authorization, please send the item to Malo'o, 2091 Las Palmas dr, Suite d, Carlsbad, Ca 92011 

3. If you require a return label, please email leilani@gomaloo.com. The cost of the return shipping label will be deducted from your refund or you can select the Customer Paid Shipping Label Option in the Return Center. 

4. Attach the return label to your original Malo'o packaging and drop it off at a FedEx, UPS or USPS store. Once received and checked you will receive a direct refund less the original shipping costs and any return label costs. 

HOLIDAY RETURNS

The normal 14 days return period is extended until January 8, 2024 for items purchased between November 15th and December 24th, 2022. 

SALE ITEMS

All sale and Outlet items are final sales and not eligible for return or exchange. 

REFUNDS

Once returns are received and inspected you will receive a refund notice, or notice of non-compliance. Any refunds are automatically and immediately deducted from our banking system, the time it takes for the refund to appear on your card or account depends upon your provider, this can take up to 2 weeks or more. If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at leilani@gomaloo.com.