Spirit Arms LLC
WELCOME to SPIRIT ARMS LLC
Return Policy & Process (Online Sales)
Firearm & Ammunition Returns
Please refer to the Firearms & Ammunition above
General Merchandise – Other Than Firearms or Ammunition
Spirit Arms LLC wants you to be 100% satisfied with your order. If you’re not satisfied with your purchase, for any reason, please return the item(s) for an exchange or refund. All returns of non-firearms/non-ammo must be made within 7 days of receiving your order. We don’t accept returns or exchanges after the 7-day period. All returned items must be in the original condition you received them in. We do NOT accept blemished items for return or exchange. This includes products that were OPENED and USED. Note that the shipping fee is not refundable, which includes shipment to you and the return shipping. Before returning an item please call us at 561-537-1555 to speak to a Spirit Arms representative, this way we can send you an RMA shipping label and keep proper track of your return.
Please return the items in the original shipping container with original packing materials and confirm that the label returns to:
- Spirit Arms LLC 2226 F Road Loxahatchee, Florida 33470
- All returns require a 1-2 week processing period.
- We are not responsible for items lost in transit.
If you have any further questions, please use our Customer Contact page.
Firearms and Ammunition Returns
Spirit Arms LLC does NOT accept returns of FIREARMS (and AMMUNITION) after they have been transferred to the consumer. Both types of items can be susceptible to tampering or damage once they have been transferred to the end-user. Therefore, when a firearm or any ammunition is transferred to the consumer (you), it is considered used, even if unfired, and consequently cannot be returned. Firearms found to be damaged or defective, prior to the transfer, are returnable according to the conditions stated below. All ammunition is non-returnable and non-refundable, without exception. Before you proceed with an online firearm purchase, please review the order thoroughly to make sure it is the correct item and is deliverable by law. If the wrong firearm is sent to your FFL dealer/you, it must be refused, or returned within 7 days, given the firearm never left the hands of the dealer. Once it is transferred into your hands, it cannot be returned. Please note that we do not reimburse any background check and/or transfer fees charged by the FFL dealer that transfers the firearm to you. Those transactions must be negotiated between the FFL dealer and yourself. All un-transferred firearm returns are subject to a 30% restocking fee. The restocking fee can only be waived by a representative of Spirit Arms LLC, under very limited conditions.
Loxahatchee, Florida 33470, US